Last Updated: 22 September 2026
These Terms & Conditions apply to pest control services provided by RMS Pest Control Service (“RMS Pest Control”, “we”, “us” or “our”) to customers in Chennai and surrounding service areas.
By booking or accepting our pest control services, you agree to the following terms.
1. Service Booking
All services must be booked through RMS Pest Control Service using our available contact channels, including phone, WhatsApp, website forms or other approved communication methods.
Service appointments are subject to technician availability, location accessibility and site conditions.
2. Inspection and Treatment
Where applicable, an inspection may be conducted before treatment to identify the pest problem and recommend an appropriate treatment method.
The treatment provided will depend on the type and extent of infestation, the site conditions and the agreed service scope.
Customers must provide reasonable access to the areas requiring inspection or treatment.
3. Customer Responsibilities
Before treatment, customers should:
- Inform RMS Pest Control about any known pest activity or previous treatment.
- Inform our technician about children, elderly persons, pets or other relevant safety considerations.
- Follow preparation and post-treatment instructions provided by our technician.
- Ensure reasonable access to the affected areas.
- Inform us of any areas that cannot be accessed or treated.
Failure to follow treatment instructions may affect treatment effectiveness.
4. Payment Terms
Payment must be made according to the quotation, invoice or service agreement provided by RMS Pest Control.
Unless otherwise agreed in writing, payment is due upon completion of the service.
For AMC or other recurring services, payment terms will be as specified in the applicable quotation or agreement.
5. Treatment Effectiveness
Pest control treatment is intended to reduce and control pest activity. Results may vary depending on the pest species, infestation level, environmental conditions, sanitation, structural conditions and customer compliance with recommendations.
RMS Pest Control does not guarantee complete or permanent elimination of pests unless a specific written warranty or service agreement expressly provides otherwise.
6. Warranty / Follow-up Service
Where a warranty or follow-up period is specifically provided in the quotation or invoice, the applicable warranty terms will govern the service.
Any warranty is limited to the affected areas and conditions specified in the applicable service document.
Warranty coverage may not apply where required customer recommendations, such as structural repairs, replacement of damaged wood or sanitation measures, have not been carried out.
7. Termite Treatment
For termite treatment, recommendations may include replacement or repair of damaged wood and correction of conditions contributing to termite activity.
Where drilling or other structural treatment is required, the customer is responsible for providing permission and access before treatment.
Warranty and follow-up conditions for termite treatment will be as stated in the relevant quotation or invoice.
8. Safety and Preparation
Customers must follow all safety and preparation instructions provided before, during and after treatment.
People and pets may need to remain away from treated areas for the period specified by the technician or product instructions.
Food, utensils and other items may need to be covered, removed or protected before treatment.
9. Access and Site Conditions
RMS Pest Control is not responsible for delays or incomplete treatment caused by restricted access, unsafe site conditions, concealed areas, construction work, structural limitations or circumstances outside our reasonable control.
Additional treatment may be chargeable if it falls outside the agreed service scope.
10. Cancellation and Rescheduling
Customers should inform RMS Pest Control as early as reasonably possible if an appointment needs to be cancelled or rescheduled.
For AMC and other contracted services, cancellation terms stated in the applicable agreement will apply.
11. Additional Services
Any service, treatment or work outside the agreed quotation or service scope may be charged separately after informing the customer.
12. Property and Structural Conditions
RMS Pest Control provides pest control services and does not undertake responsibility for pre-existing structural damage, defective construction, plumbing problems, moisture problems, cracks, wood damage or other conditions that may contribute to pest activity unless such work is specifically included in the agreed service.
13. Quotations and Service Scope
Quotations are based on the information available at the time of inspection or enquiry.
If site conditions differ substantially from the information provided, the treatment method, scope or price may need to be revised with the customer’s knowledge and agreement.
14. Limitation of Responsibility
RMS Pest Control will carry out the agreed pest control treatment with reasonable care and in accordance with the agreed service scope.
RMS Pest Control is not responsible for indirect losses, pre-existing property damage or pest activity caused or aggravated by conditions outside the agreed treatment scope, except where applicable law provides otherwise.
15. Changes to These Terms
RMS Pest Control may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements.
The latest version published on this website will apply to website use and future bookings, subject to any specific written agreement with a customer.
16. Contact Us
For questions regarding these Terms & Conditions or our services, please contact:
RMS Pest Control Service
Alandur, Chennai, Tamil Nadu, India
Phone: +91 88386 75578
Email: info@rmspestcontrol.in / rmspestmanagement@gmail.com
Website: https://rmspestcontrol.in/